Refund Policy
Wellness Diamonds Solutions LLC
Last updated: August 28, 2026
This Refund Policy governs all purchases made through https://www.escuelawellness.com/ including digital products, physical products, programs, training programs, and subscriptions. By making a purchase through this Site, you agree to the terms described herein.
1. DIGITAL PRODUCTS (NON-REFUNDABLE)
All digital products—including courses, online programs, masterclasses, PDFs, audio files, videos, templates, downloadable materials, and memberships containing digital content—are non-refundable once access, a link, download, or material has been delivered.
This includes products automatically delivered by email or unlocked within an online platform.
Because digital products are intangible, they cannot be physically “returned.”
If you do not receive your access link within a reasonable period of time, please contact us at:
We will resend your access at no additional cost.
2. PHYSICAL PRODUCTS
Physical products may be eligible for a refund within the first thirty (30) days only if:
They have not been used
They are in perfect condition
They remain in their original packaging
They are complete and undamaged
Return shipping costs are the responsibility of the customer, except in cases of Company error, such as an incorrect, defective, or damaged product upon delivery.
You must contact us in advance to receive return instructions.
3. SERVICES, TRAINING PROGRAMS, AND ONLINE PROGRAMS
Services, sessions, consulting services, training programs, high-ticket programs, live courses, workshops, and events, whether virtual or in-person, are non-refundable once they have begun or access to the materials has been provided.
Some offers may include specific guarantees described on their respective sales pages.
If a specific guarantee applies, that guarantee will take precedence over this Policy.
4. SUBSCRIPTIONS AND RECURRING PAYMENTS
To cancel a monthly or annual subscription, you must contact us at:
at least ten (10) days before the date of your next scheduled charge.
Payments that have already been processed are non-refundable.
If your card is declined or expires, the payment system may automatically attempt to process the payment again.
5. PRODUCTS OR ACCESS LINKS NOT RECEIVED
If you do not receive a digital product, access credentials, or a link within the estimated delivery period, please contact us and provide:
Full name
Email address used for the purchase
Order number or proof of payment
Once the information has been verified, we will resend your access at no additional cost.
6. DEFECTIVE OR INCORRECT PRODUCTS
If you receive a defective or incorrect physical product, you must contact us within the first seven (7) calendar days following delivery.
In such cases, the Company will cover:
Replacement at no additional cost
Shipping of the replacement product
Prompt correction of the error
7. CIRCUMSTANCES IN WHICH REFUNDS WILL NOT BE PROVIDED
Refunds will not be provided when:
The customer changes their mind after making the purchase
The customer does not use the product or service
The customer loses access because they failed to properly save or retain the access email
The customer does not participate in the program, class, or live session
The digital product has already been opened, downloaded, or accessed
The customer violates our terms or misuses the product or service
8. FRAUD, ABUSE, AND MISUSE
The Company reserves the right to deny refunds if it detects:
Fraudulent refund requests
Attempts to use materials multiple times without authorization
Multiple downloads followed by a refund claim
Malicious or fraudulent bank disputes or chargebacks
We act in accordance with applicable California laws to protect our intellectual property and business operations.
9. REFUND AND SUPPORT CONTACT
For any request related to refunds, resending access, returns, or other questions:
Wellness Diamonds Solutions LLC
We typically respond within one to three (1–3) business days.
10. ACCEPTANCE OF THIS POLICY
By making a purchase through this Site, you acknowledge that you have read, understood, and agreed to this Refund Policy.
Your continued use of the Site and any future purchases will constitute your acceptance of any updates to this Policy.